Privacy policy

Privacy Policy

Last updated: February 16, 2026

Clearform Publishing ("Clearform", "we", "us", or "our") operates this website and online store (the “Services”), including all related content, features, tools, products, and services, in order to provide you with books and educational materials, including Say It Right, Every Time: A Guide to Clear & Confident Communication.

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services.

By using our Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

When we refer to “personal information,” we mean information that identifies or can reasonably be linked to you.

Depending on how you interact with our store, we may collect:

Contact Information

  • Full name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

Payment Information

  • Credit/debit card details (processed securely through Shopify or third-party payment processors)

  • Transaction confirmations

  • Payment method details

We do not store full credit card numbers ourselves.

Order & Transaction Information

  • Products purchased

  • Order history

  • Returns or exchanges

  • Cart activity

Account Information (if applicable)

  • Username

  • Password

  • Account preferences

Device & Usage Information

  • IP address

  • Browser type

  • Device type

  • Pages viewed

  • Time spent on site

  • Referring website

We collect some of this automatically through cookies and similar technologies.

2. How We Collect Your Information

We collect information:

  • Directly from you (when you place an order, contact support, subscribe to emails, or create an account)

  • Automatically (via cookies and analytics tools)

  • From Shopify (to process payments and operate the store)

  • From advertising partners (for marketing purposes)

3. How We Use Your Information

We use your personal information to:

Process Orders

  • Fulfill purchases

  • Ship physical books

  • Deliver digital downloads (if applicable)

  • Process payments

  • Send order confirmations

Customer Support

  • Respond to inquiries

  • Handle returns or refunds

Marketing & Promotions

  • Send promotional emails (if you opt in)

  • Show ads related to Clearform products

  • Recommend related educational materials

You can unsubscribe from marketing emails at any time.

Improve Our Store

  • Analyze website traffic

  • Improve user experience

  • Optimize checkout and product pages

Security & Fraud Prevention

  • Detect fraudulent transactions

  • Protect our business and customers

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember items in your cart

  • Improve website performance

  • Analyze traffic

  • Deliver relevant advertisements

You may disable cookies in your browser settings, though some site features may not function properly.

5. How We Share Information

We only share information when necessary to operate our business.

We may share personal information with:

Shopify

To process payments, host our website, and operate checkout.

Learn more about Shopify’s privacy practices here:
https://privacy.shopify.com

Service Providers

  • Payment processors

  • Shipping carriers

  • Email marketing platforms

  • Analytics providers

These providers are only allowed to use your data to perform services for us.

Legal Requirements

We may disclose information if required by law or to protect our rights.

We do not sell your personal information.

6. International Data Transfers

Because Shopify and some service providers operate globally, your information may be processed outside your country of residence.

Where required, we rely on legally approved transfer mechanisms.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Complete transactions

  • Maintain business records

  • Comply with legal obligations

You may request deletion of your personal information at any time (subject to legal limitations).

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion

  • Opt out of marketing communications

  • Opt out of targeted advertising

To exercise your rights, contact us at:

📩 pawhelp.info@gmail.com

We may need to verify your identity before processing requests.

9. Children's Privacy

Our Services are not directed to children under 13.

We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us immediately.

10. Security

We use commercially reasonable security measures to protect your personal information.

However, no online system is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a revised “Last updated” date.

12. Contact Information

If you have any questions about this Privacy Policy, you may contact us at:

Clearform Publishing
Email: pawhelp.info@gmail.com